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No. A chatbot usually just answers questions from visitors. LeadaLine is a full lead-response system. It captures enquiries, qualifies customers, sends the owner a clear summary, and tracks every lead in a CRM dashboard. The goal is not to chat — it is to turn interest into actionable leads and help the business respond faster.
In most cases, yes. LeadaLine can be connected to most existing websites. If the current website does not convert well or is difficult to modify, LeadaLine may recommend a dedicated landing page or improved enquiry flow instead. The demo call will clarify the best approach for your setup.
The AI assistant picks up the enquiry, asks qualification questions (service, location, urgency, contact details), and turns the answers into a structured lead summary. That summary is sent to the business owner by email and SMS, and the lead is logged in the CRM dashboard with a status of New. The whole process happens within seconds.
Yes. Every new qualified lead triggers an email summary and an SMS alert to the business owner. The email contains the full lead details. The SMS is a short notification with the name, service and urgency — so you know immediately even when you are on a job. SMS volume is included in the pilot, subject to fair use.
Leads are stored in a secure CRM dashboard that you can access any time. The dashboard is built using established cloud tools and is set up specifically for your business. You can view lead status, add notes, and track enquiries from new through to booked work.
Yes. Each lead has a status that you can update: New, Contacted, Quoted, Booked or Lost. You can also add notes to each lead. The dashboard gives you a clear view of where every enquiry currently sits in your pipeline.
Yes. The qualification flow asks about urgency, and the lead summary and CRM record flag urgent enquiries clearly. You will be able to see at a glance which leads need an immediate response and which can be followed up at a scheduled time.
No. LeadaLine is focused entirely on warm inbound leads — people who have already shown interest in your business by visiting your website or filling in an enquiry. We do not generate lists, make unsolicited calls, or do any form of cold outreach. If AI calling is added later, it would only contact people who have already enquired.
Setup typically takes one to two weeks from the point of the initial demo call to going live. The process involves understanding your business, configuring the qualification flow, setting up the backend, integrating with your website and testing the full lead journey. We do not launch until everything is working correctly.
The pilot runs for three months. During that time: the system is live and handling your real enquiries, you receive email and SMS alerts for every new lead, leads are tracked in your dashboard, and you receive a monthly performance summary. LeadaLine is available throughout for support and adjustments. At the end of the pilot, you decide whether to continue.
The qualification flow is tested before going live and is configured specifically for your business. If the assistant misunderstands a question or collects incorrect details, the lead summary will reflect that — and you can flag it. LeadaLine monitors for issues and adjusts the configuration where needed. No AI system is perfect, but the goal is a useful lead summary, not a flawless transcript.
No. LeadaLine handles all of the technical setup. You will need to share access to your website or give feedback on qualification questions, but you do not need to write code, manage software or understand how the backend works. The dashboard is straightforward and the email and SMS alerts require nothing from you to set up.
LeadaLine is built with GDPR in mind. We only collect the lead details needed to handle enquiries — name, contact information, service request and notes. Data is processed using secure, established tools. Before going live, we provide a clear data-processing agreement that sets out how lead data is stored, used and retained. If you have specific compliance requirements, raise them during the demo call so we can address them properly.
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