Client Portal

Your AI Office Command Centre.

Track every enquiry, lead status, urgency level, follow-up, booking and performance update from one clean portal — so you always know what your AI Office Team is doing.

Portal access is provided to active LeadaLine clients after onboarding.

Overall Dashboard

The full picture at a glance

Your dashboard shows the key numbers that matter before you open a spreadsheet, inbox or CRM.

47

Total leads captured

Every enquiry your AI Office Team has picked up — from calls, website, forms and WhatsApp.

8

New leads

Enquiries that still need review or action. The ones sitting in the inbox waiting for your attention.

12

Hot leads

Urgent or high-value opportunities scored by the AI Sales Assistant and flagged for immediate action.

8

Booked jobs

Enquiries that have progressed into confirmed appointments or booked work — directly trackable in the portal.

5

Follow-ups due

Warm leads, quotes or unanswered opportunities that need chasing before they go cold.

<60s

Average response time

How quickly customers are being responded to by the AI Office Team — day or night.

18

This week

New enquiries captured in the current week, compared to the previous week at a glance.

3

Urgent — act today

High urgency leads that need owner attention today — emergency jobs, active issues, time-sensitive enquiries.

Lead Views

Every lead, clearly organised

No more leads scattered across calls, emails, WhatsApp messages, forms and notebooks. Every enquiry is in one table, searchable and filterable.

New Leads

Fresh enquiries waiting to be contacted, booked or reviewed — filtered to zero in on what needs immediate attention.

Quoted Leads

Customers who have received a quote and may need follow-up — visible in one filtered view so nothing is forgotten.

Lost Leads

Opportunities that did not convert — useful for understanding patterns in lost work over time.

Urgency Status

Know what needs attention first

Not every enquiry deserves the same response. The portal shows urgency clearly so you respond based on value, not whoever messaged last.

High urgency

Act today

Emergency jobs, active leaks, urgent repairs and immediate service needs. The portal surfaces these at the top so they are never missed.

Medium urgency

Plan this week

Customers interested soon but not emergency-level. Worth contacting within 24–48 hours to stay ahead of competitors.

Low urgency

Schedule when ready

General enquiries, non-urgent quotes or future planning. Captured and visible so they are handled in order rather than forgotten.

Follow-up overdue

Chase now

Quotes or warm leads that have not replied within the agreed window. The portal flags these so they can be chased before going cold.

Booking ready

Confirm appointment

Qualified leads ready for the next appointment or job confirmation. The opportunity is there — action it while the customer is still engaged.

Quote sent

Awaiting response

A quote has gone out. The portal tracks when it was sent and when a follow-up should happen — without the owner needing to remember.

Lead Record

From vague enquiry to clear opportunity

Every lead record gives you the context, urgency and recommended next step — so you know exactly what you are dealing with before you pick up the phone.

The AI Sales Assistant summary and recommended action are stored against every lead, not just dropped in an email you may not see.

Update status Add note Book appointment Send follow-up Mark as won
Pipeline View

See where every opportunity stands

Your pipeline shows how leads move from enquiry to booked work — and where they are getting stuck.

New
Captured but not yet actioned.
Contacted
Customer has received a reply or call.
Quoted
Quote sent — may need follow-up.
Booked
Appointment or visit arranged.
Won
Became paid work.
Lost
Did not convert — tracked for review.
Pipeline questions the portal helps answer
How many leads are sitting untouched?
How many quotes need chasing today?
Where are opportunities being lost?
How many jobs were booked this week?
Which services create the most enquiries?
What is the conversion rate from quote to booked?
Client Health

Know when the system needs attention

Client Health is a score that shows whether the system is working properly and whether the business is getting full value from the AI Office Team.

The health score monitors lead activity, follow-up frequency, CRM status updates, billing and system connection — giving a quick read on whether everything is running as expected.

Rather than waiting for a client to flag a problem, LeadaLine can spot issues early and address them proactively. This is about support, not judgement.

Healthy
Leads are arriving, statuses are being updated, follow-ups are active and the portal is being used. Everything is working as intended.
Needs attention
Some leads may be going unactioned, statuses not updated or follow-up activity has slowed. A proactive check-in is recommended.
Critical
A payment issue, system disconnection or extended period of no activity. Urgent action required to restore normal operation.
AI Employee Activity

See which AI Employee did what

Every action taken by your AI Office Team is logged in the portal — so the work is always visible, not just happening invisibly in the background.

AI Receptionist
Captured new enquiry — James SmithWebsite enquiry · Roof leak repair · Manchester, M21 · High urgency
09:41
AI Sales Assistant
Qualified lead as high urgency — James SmithLead score: 92 · Recommended action: Call immediately · Active water ingress flagged
09:41
AI Booking Assistant
Booking confirmation prepared — Sarah MitchellBoiler repair quote · Tuesday 10:00 · Guildford, GU1 · SMS confirmation sent
09:43
AI Follow-Up Assistant
Quote follow-up sent — Dan BrennanGutter replacement quote · Sent 3 days ago with no reply · Polite reminder dispatched
09:18
AI Admin Assistant
CRM updated — Leah MaddoxStatus changed to Contacted · Owner summary sent via SMS · Next action created
09:12
AI Reporting Assistant
Weekly summary generated and sent18 leads captured · 12 qualified · 5 booked · 4 follow-ups required · Sent to owner via email
Mon 08:00
Follow-Up Tracker

Stop warm leads going cold

The Follow-Up Tracker shows which opportunities need chasing before they disappear — and what your AI Follow-Up Assistant has already done.

Dan Brennan
Gutter replacement, Stockport SK4
Quote sent 3 days ago · No reply received
AI Follow-Up
Message drafted and ready to send today.
Sarah Mitchell
Bathroom refit quote, Guildford GU1
Warm lead — 48h no response · Last contact: Monday
Action needed
Follow-up overdue — chase before end of day.
Robert Choi
Emergency plumbing, Leeds LS1
Booking confirmed · Wed 14:00 — reminder sent ✓
Complete
Booking confirmed. Reminder sent automatically.
Reporting View

Weekly and monthly performance without the spreadsheet

The Reporting View turns lead activity into simple business insight — what came in, what converted and what needs attention.

Simple insight, not complex analytics

The goal is not a BI dashboard. The goal is to give owners a clear view of what came in, what converted and what needs attention — in a report they can read in 60 seconds.

Weekly and monthly summaries are generated automatically by the AI Reporting Assistant and delivered to the owner by email and SMS — no logging in required to stay informed.

Leads captured and response time
Qualified leads and booked jobs
Follow-ups sent and pending
Top enquiry source and service type
Missed opportunities and recommended actions
Why it matters

Why this matters for busy service businesses

Without a portal

Scattered and invisible

Leads scattered across phones, emails, forms and WhatsApp
No clear status — urgent leads get the same treatment as low-value ones
Quotes forgotten because there is no follow-up visibility
No way to see missed opportunities or where work is being lost
Owner has to remember everything from memory or notepads
With the LeadaLine Client Portal

Clear and in control

Every enquiry captured in one place, automatically
Urgency clearly marked — high-value leads always visible at the top
Follow-ups tracked and handled — nothing disappears
CRM statuses updated, AI Employee activity visible
Performance reporting available without digging through anything
Client access

Portal access after onboarding

Client Portal access is provided after your AI Office Team has been configured, tested and launched. Each portal is set up around your business — your services, lead stages, notification rules and reporting needs.

Secure login Business-specific dashboard Lead tracking Owner summaries Performance reporting AI employee activity Ongoing improvements
Book a Demo to See the Portal Already a client? Sign in →

Portal views may vary depending on setup. Example dashboard previews shown throughout this page are not live client data.

Want to see how your Client Portal would look?

Book a demo and we'll show how your enquiries, lead pipeline, urgency status and AI Office Team activity could appear inside your own LeadaLine portal.